Privacy Policy

1 Introduction

MID – MiddleEast Auto Service ("MID", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, mobile application, or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

2 Information We Collect

We collect several types of information from and about users of our services, including:

• Personal identification information (name, phone number)
• Vehicle information (make, model, year, license plate number)
• Location data (GPS coordinates when requesting roadside assistance)
• Payment information (Bank transfers only)
• Service history and usage data
• Communications you send to us (support requests, feedback)

3 How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our roadside assistance services
• Dispatch technicians to your location accurately and promptly
• Process transactions and manage your membership account
• Send you service updates, notifications, and confirmations
• Respond to customer support requests and inquiries
• Improve and personalise your experience with our app and services
• Comply with legal obligations and regulatory requirements in KSA and other covered countries
• Prevent fraud and ensure the security of our platform

4 Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Legal Compliance: When required by law, court order, or governmental authority

5 Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Secure, encrypted storage of sensitive data including payment information
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to object to or restrict processing of your data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

7 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You may choose to set your browser to refuse cookies, though some features of our website may not function properly as a result.

8 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically for any changes.