About Us : Terms and Exclusions

Terms and Exclusions



  • BASIC & PLUS members benefit from all services throughout the kingdom of Saudi Arabia


  • MAX members benefit from all services throughout the GCC, Jordan, Lebanon, Egypt and Turkey.


  • MID services are available to our customers 24 hours a day, 7 days a week, as included in the membership (Up to 4 services).


  • Membership Services will begin within 48 days of subscription and date of payment.


  • Towing exceeding the terms of the membership stipulates a fee of 1.5 SR per km due upon service.


  • Services are not applicable in the event of Force Majeure or an Act of God such as thunderstorms, fire, earthquakes, sandstorm, hails, water saturation, theft, explosives, deliberate damage, war, etc..


  • Services carried by the membership are exclusive only to registered vehicles and members.


  • No service can be rendered without the physical presence of a member and/or one of the registered co-drivers.


  • Any changes in address, P.O Box, emails and phone numbers should be reported to MID.


  • Membership and its benefits cannot be transferred to any other car.


  • Members are bound by the laws, ethics and customs of the countries covered by MID services.