About Us : Our Services


Our Services

Roadside Assistance services
The following services will be provided to bring your vehicle back to a derivable condition. If these attempts are unsuccessful after a reasonable effort by the service provider, then towing service will be provided as per the terms of your membership

•    Battery boost  service
Battery boost in the event of battery failure  and if the jump-start is not sufficient, the Covered Vehicle will be towed as per the terms of your membership
¥    Fuel backup service
Fuel backup to enable the vehicle to reach the nearest fuel station or towing the vehicle to the nearest fuel station.

¥    Replacement of flat tire service
Replacement of flat tire with spare tire in the event of puncture or towing the vehicle to the nearest tires center.
•    Towing service
Towing to one destination in the event of a disabling mechanical/electrical failure as per the terms of your membership
•    Free member ride service
Free member ride service in the towing truck to the destination here the car will be towed to
COURTESY SERVICES
•    LAMOUSINE SERVICE
Limousine service will be provided in case of your vehicle need to be towed if you have a family with you    
•    LOCKOUT ASSISTANCE
Vehicle lock out assistance will be provided in the main cities free of charge to customer as goodwill in the event of the possibility of opening the door without any damage to the car.


Additional Services for special programs

•    Replacement Car (Rent a Car Service - RCS) in case of breakdown
In the event of Mechanical breakdown, and the vehicle has to stay in Dealer workshop for more than a day for major repairs as mentioned in specified repairs eligible for additional services, MiD will reimburse to customer actual expenses incurred for  renting a vehicle from a licensed car rental agency as per the terms of your membership
•    Hotel Service for travelers (HS)
In the event of Mechanical breakdown outside KSA , and the vehicle has to stay in Dealer workshop for more than a day for major repairs as mentioned in specified repairs eligible for additional services, MiD will reimburse to customer actual expenses incurred for  renting a Hotel room as per the terms of your membership
Eligible Repairs to get benefit of additional service  are Engine overhaul , Gearbox Overhaul ,Differential Overhaul , Overhaul Four Wheel Drive (4 ×4) and Air condition Overhaul .

•    Replacement Car (Rent a Car Service - RCS) in case of accident
In the event of traffic accident, and the vehicle has to stay in Dealer workshop for more than a day, MiD will reimburse to customer actual expenses incurred for renting a vehicle from a licensed car rental agency as per the terms of your membership